DELIVERY TO OUTSIDE THE UK AND EU
This website is priced inclusive of VAT for the UK and ECC market.
If you reside outside of these zones, use our international order form here to arrange a direct invoice from us with prices without VAT included.
We aim to dispatch your order as soon as it has been processed & payment has cleared.
International orders (EIRE) are generally received in under 7 working days.
If an item is out of stock, you will be contacted & advised on an expected delivery date.
OUT OF STOCK ITEMS
If your item is not in stock, we will contact you and find out when the product is required by. Usually, we can fulfil most orders within 24-48 hrs, but from time to time a product may be out of stock and placed on backorder. You will always be contacted with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included in the price displayed.
All prices apply to UK only.
All products come with a full manufacturers warranty.
All products remain the property of Kent Tooling & Components Ltd (Diving Products) until payment has been received in full.
DISCLAIMER - PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNIZED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH
If you wish to contact us about an order placed on the website or just wish to speak to a sales advisor to assist you with any questions regarding any product queries / questions you may have, you can call our sales team at (All calls are charged at local rate)
UK Customer Support / Sales :
International Customers :
+44 (0)1227 700374 (Lines open 9am - 5.30pm (GMT) Monday-Saturday )
The term “you” refers to the user or viewer of our website.
SHIPPING & RETURNS
Shipping is charged to the customer at cost. Please ensure you have selected the correct delivery method for your address. Please note that prices on our website are quoted for various locations. If you choose the incorrect postage cost, Kent Tooling & Components Ltd will contact you to inform of any adjustment required. In the event of customers ordering products in error, Kent Tooling & Components Ltd reserve the right to charge a re-stocking and handling charge of 10% of the total order value and the customer will be charged for any additional shipping costs incurred as a result.
Kent Tooling & Components Ltd (Diving Products) is committed to providing the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery, You will be entitled to a free of charge replacement or full refund (including postage fees incurred) within 30 days of receiving product. If a product is returned to us, and following the testing process, the product is found to be in good working order without defect or fault, we will return the product to you. All returns must first be authorized by either telephone or e-mail, after which you will be given a returns number/code which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after an authorization number has been issued.
RETURNING UNSUITABLE OR INCORRECTLY SIZED GOODS
If a product you purchase from us turns out to be unsuitable or the incorrect size for you, we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the date of receiving your order. When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectly sized goods.
You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.
When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund.
GENERAL RETURNS / FAULTY PRODUCT INFORMATION
We always aim to please, so if you are not entirely satisfied with your purchase- just give us a call +44 (0) 1227 700374, and we will do our utmost to help.
Your statutory rights remain unaffected.
For all Returns / Customer Support contact us on +44 (0) 1227 700374, or email us here firstname.lastname@example.org